Cancellation Policy

Cancellation before shipment

If in case the order or the item(s) needs to be cancelled, you can write to our Customer Support team on email (support@orangesomething.com) or WhatsApp(+917428493977), quoting your order ID and request to cancel the order. Also, you may refuse the delivery of the whole order at your doorstep itself and if it is no more desired. 

In such cases, the order will be cancelled, and the money will be processed successfully within 24-48 business hours after the cancellation request.

How will I get a refund for the cancelled orders and how long will this process take?

In case of cancellation, the refund will be processed to any payment mode of your choosing. It may take us 24 business hours to credit back the amount.

What if I used discount vouchers during the time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

Returns, Replacements, and Refunds

How do I return an item purchased on OrangeSomething?

OrangeSomething offers its customers a ’No Questions Asked Return Policy’, wherein you can raise a return/replacement request of a product within 2 days of its delivery. We also accept partial returns (not at doorstep) wherein you can raise a return request for one or all products in your order.

• Step 1: Contact our Customer Support team via email (support@orangesomething.com) or WhatsApp(+917428493977) within 2 business days of receiving the order.


• Step 2: Provide us with your order ID details and your request to return/replace your order. Kindly email an image of the “sealed/ unused/ damaged/ incorrect” product along with the issue clearly highlighted. Additionally, share the e-copy of the invoice for our reference.


• Step 3: We will guide you through the return process.


• Step 4: Upon receiving the packet, our quality team will verify the products received by us. If everything is in order, we will initiate a refund or replace it, as per your request.

Which are the items that cannot be returned/exchanged?

Return/ Replacement requests will not be processed under the following conditions:

• Product is damaged due to misuse/overuse


• Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged


• If the Serial Number/ Barcode has been tampered with 


• Product is used or altered


• If a request is initiated after 2 business days of order delivery

Categories eligible for Return:

All skin, hair care, and bath and body products can be returned, as long as they are unused and/or seal is intact. For hygiene reasons, all Personal Products (eg: lipsticks, nail paints, mascaras, etc) cannot be returned. However, we will fully refund/replace your unused product if you do not receive the expected quality/wrong/damaged items. If you receive an incorrect product/ the color does not match your expectations, please do not use or swatch the product on your hand or otherwise. 

For any clarification, please feel free to contact our customer care.

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 2 days of receiving the order:

• Step 1: Contact our Customer Support team via email (support@orangesomething.com) or WhatsApp(+917428493977) within 2 business days of receiving the order.


• Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.


• Step 3: We will guide you through the return process.


• Step 4: Upon receiving the packet, our quality team will verify the products received by us. If everything is in order, we will initiate a refund or replace it, as per your request.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

Do I have to return the free gift when I return a product?

Yes. Any free gift, apart from the Melody, is included as a part of the item order and needs to be returned along with the originally delivered product. 

Can I return part of my order?

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. Also, the feasibility of returning partial order at the of delivery is not available as of now.  

How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the request once the products have been received and verified at our warehouse. In case of a refund, the refund will be processed to any payment mode of your choice. It may take us 24 business hours to credit back the amount.