Orders

You can place an order by following these simple steps.

Step 1: Click the 'Add to Cart button on the products you wish to purchase and they will be added to your shopping cart

Step 2: Either you can “Continue shopping” or click on the “Checkout” button to proceed to the next steps.

Step 3: Provide us with your email address, shipping address and payment details. Finally, click on “place order” to go ahead.

Step 5: Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email and SMS confirming your order.

Step 6: Enjoy your OrangeSomething order

If you have any further questions, you can write to us via Whatsapp (+91-7428493977) or email (support@orangesomething.com).

You can request for a change of order details before your order gets shipped(within 2 days of placing the order)
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To update any order you just need to send these details to us via Whatsapp (+91-7428493977) or email (support@orangesomething.com).

1. Order No.
2. Updated details - address, phone no.

We will call you to confirm your request and update these on your behalf

Please note we can not add or remove items from your order once an order is placed. 

Currently, My orders section is not available on OrangeSomething.com. However, we are trying our best to make these features available for you. 

You can apply the available discount coupon on the checkout page. 

Shipping and Delivery

Yes. Your delivery is completely free on a nominal minimum order value of Rs.149.

We charge a very nominal delivery fee of just Rs 20 on Order Value below Rs.149. We charge this because it helps us deliver your order as soon as possible.

We dispatch most orders within 5-7 business days (i.e. excluding Sundays and public holidays).

While we try our best that no order gets delayed, the delivery timeframe mentioned is an estimate, actual delivery time depends upon availability of the product, address where the order needs to be delivered and any other circumstances that might affect delivery


Right now, you get an order details through us.
Once an order is packed and ready to be dispatched, you will be assigned an AWB number on your provided phone number. 

Please provide us with that number or your order number on the given Whatsapp contact and we will reach you quickly. 

We are also building the tracking feature in our next update. 

Right now, all our deliveries come through our delivery Partner Delhivery. We are in process of adding more in the future. 

Cancellation and Refunds

Our shipments go through rigorous quality check processes before they leave our warehouse, however there is a slight possibility that the product could get damaged during shipment. If you have received an item in a damaged/defective condition or have been sent the wrong product, you can follow a few simple steps to initiate your return/refund:

Step 1: Contact our Customer Support team via Whatsapp (+91-7428493977) or email (support@orangesomething.com) within 48 hours of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. No further questions will be asked.

Step 3: In case of damaged product, we will either initiate refund for the same or send a replacement subjected to the availability of the product

To cancel any order you just need to send these details to us via Whatsapp (+91-7428493977) or email (support@orangesomething.com).

1. Order No.
2. Your reason of cancellation

Once we receive these details, we will call you to confirm this and your order will be cancelled automatically.

 No, currently we don't take partial cancellation requests.


However, you may still get refund if you don't need an item once it has been delivered to you. 

Step 1: Contact our Customer Support team via Whatsapp (+91-7428493977) or email (support@orangesomething.com) within 48 hours of receiving the order.

Step 2: Provide us with these details
   1. Order ID
   2. Items for which you want the return
   3. Your Paytm number where your refund should be processed. 

The same will reach to you within 48 hours of raising the query. 


After your query has been received by our executive, It takes us 48 hours to process your refund. The same should reflect in your account. 

Payments

Yes, we support Cash on Delivery (COD). You can pay the cash to our delivery expert once you receive an order. 

We offer you multiple ways to pay securely:

  1. Debit and Credit Cards

  2. Net banking Wallets(Paytm, Gpay, etc.)

  3. UPI

We use the Secure payment gateway for card payments like Paytm and Razorpay. These are industry-standard secure payment methods so that we can ensure that all your online transactions at OrangeSomething are processed in an extremely secure environment.

What steps does OrangeSomething take to prevent card fraud?

Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team:

When our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents.The ID documents help us ensure that the purchases were indeed made by a genuine card holder.

Are there any hidden charges when I make a purchase on OrangeSomething.com?

There are no hidden charges when you make a purchase on OrangeSomething.com. The price you see on the order confirmation page is exactly what you pay. The final order total would also include the shipping and handling charges as applicable.
All our prices already have taxes included in them. 

Yes, you can do so by filling in your address as the ‘billing address’ and the address you wish to ship your order to, as the ‘shipping address’

Customer support (Whatsapp)

Our Whatsapp support is here to answer your questions. We’re available everyday (9 am - 6:30pm).

Whatsapp : +91-7428094395

Send a message

You can also contact us by email. Our team replies in 24 hours.

Fill in the contact form